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In the Lobby, tap your avatar, then press the 'Hamburger' (Menu) button → Support → Start a conversation. In order to help us fully understand the issue, you can attach screenshots or videos if needed. Make sure that the Bowling Crew app has access to files on your device and hit the paperclip button to attach a file. You can also reach our support team via email: support@bowlingcrew.com. Don’t forget to check out our Knowledge Base - we have plenty of useful information here: articles, hot topics and tips to help you enjoy the game and have as much fun as you can!  

If you have linked your game to a Facebook, Apple, or Google account there will be no problem in restoring your progress at any time.   Please ensure that your Facebook/Apple/Google account is linked to your Bowling Crew profile and that you have access to it or have already logged in. Launch the Bowling Crew app. Hit the Sign In button. Choose the option you want to proceed with.   If you have accidentally chosen the Play button, don’t worry! You still can restore your progress.   Complete the tutorial. Tap on your Avatar in Lobby and connect your Facebook/Apple/Google account again. You will see the in-game profile that was connected to your Facebook/Apple/Google account. If you see the wrong one, please contact our support. We’ll be happy to help!  

To unlock new Alleys, you need to increase your total number of trophies. To check how many trophies you need for the next unlock, tap Play and choose the next Alley by swiping right or by tapping the arrow to the right of your current Alley - you’ll see how many more trophies you need to unlock it. If winning gives you no trophies, but losing makes your trophies go down, then you've reached the trophy limit for your current Alley. You need to go back to previous Alleys and check which of them can bring you more trophies.  You can switch between Alleys by swiping left or right on the Alley Select screen or tapping the arrows to the left and right of your Alley.  To sum up, increasing your total number of trophies unlocks new Alleys, and you can add to this total by winning on any Alley that hasn't reached its trophy limit yet.

🎳❄️Welcome to Winter Wonderland!❄️🎉 Winter is coming, and it's time to embrace the cozy season on the alleys!🎁🌟 Don't forget to warm up with our special event and explore the shop to grab some cool in-game items!⛄🛍️

🎮🌟Introducing Cyber Week!🌟🎮   Get ready for an electrifying journey with the Cyber Week season!🚀   Collect Season Tokens to unlock amazing rewards that will light up your bowling experience!🌟🎁   Don't miss our special event dedicated to Black Friday. This is your last call to get seriously cool in-game goods. Hurry, it's a limited-time offer!🛍️💻

Welcome to Bowl Mall🛍️🎳 Get ready for a shopping extravaganza right here in Bowling Crew!🛒 Don't miss out on perfecting your skills in Skill Shot, competing in thrilling tournaments, and grabbing fantastic deals. But hurry, it's the last week to shop in the Golden Strike Shop before it's gone🏁🌌 And that's not all! Join our special Black Friday event and score some fantastic in-game goodies!🎉🎳